Free shipping & Returns for AU/NZ
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Shipping

We offer free standard shipping on all our Australian and New Zealand orders. Once you have placed your order, please allow 1-2 business days for your garments to be prepared and dispatched.

Approximate delivery times:

AUSTRALIA
          Regular Post: 2-5 business days (free)
          Express Post: 1-2 business days ($15.00 AUD)

NEW ZEALAND
          Regular Post: 5-10 business days (free)
          Express Post: 2-5 business days ($25.00 AUD)

OTHER AVAILABLE COUNTRIES
          International DHL Express Shipping: 5-7 business days ($75.00-95.00 AUD)

Please note, due to the COVID-19 pandemic in which we still find ourselves, there may be unforeseen delays with your delivery. However, you will be provided with a tracking number to monitor its progress.

Christmas Delivery Deadlines

To ensure your order will be delivered by 24th December, please place your order by the following dates:

AUSTRALIA
          Regular Post: 10th December 2021
          Express Post: 15th December 2021

NEW ZEALAND
          Regular Post: 29th November 2021
          Express Post: 3rd December 2021

OTHER AVAILABLE COUNTRIES
          International DHL Express Shipping: 10th December 2021

These deadlines are based off cutoff dates provided by our delivery partners, AusPost and DHL. For any orders made after these dates, we are unable to guarantee delivery by Christmas.

Missed the cutoff but still need a gift? e-Gift cards are a great gift option. These come in a variety of values and don't expire.

View e-Gift Cards

Returns

Although we are confident you'll be happy with your garments, we understand not everything in life goes to plan, which is why we offer free returns for 14 days from receipt of your order (AU/NZ orders only. For other countries, the customer is responsible for return shipping costs). When making a purchase with us, you are agreeing to the terms and conditions set below:

To be eligible for a return, the garment(s) must be in original condition, unworn and unused, with tags still attached.

To exchange to a different size or style, please follow the returns process below for a refund, and make a new order for your preferred size/style.

To initiate a return, email store@josephandjames.com.au with the reason for the return and include the order number in the subject line. We will then email you a returns label to attach to your package. Please allow 1-2 business days for us to process your request. Note, you must hand in your package to the courier within the 14 days since initially receiving your order to be eligible for a refund.

When returning, we encourage you to reuse the same packaging in which the order was delivered to you.

Depending on your location, please allow 5-10 business days from when you give your package to the courier for your return to be received and inspected. Once received and we are satisfied with the garment's condition, we will process your refund within 1-5 business days, depending on your bank.

The above Returns Policy is in addition to and does not affect the statutory rights you have under the Australian & New Zealand Consumer Laws.

Christmas Returns & Exchanges

In addition to the 14-day returns policy above, for any orders made between 12th November to 24th December 2021, we will continue to accept exchanges (such as changing size or style) until 8th January 2022. Refunds will not be available outside of the 14-days from receipt of package.

Environmentally-Friendly Packaging

To play our part in minimising our environmental impact on the planet, we deliver your garments in boxes made from 69% recycled materials. Our cards are printed on 100% recycled paper using an eco-friendly printing process, and our FSC-certified tissue paper, and 100% recycled and biodegradable packaging tape, are both printed using soy-based inks.